Customers place orders to purchase products from an ecommerce business. This overview introduces the available features related to orders.
Admins can manage orders placed by customers, including capturing payment and fulfilling items in the order. Admins can also export orders into CSV files.
Customers can view their previous orders.
Learn how to manage orders using Admin APIs.
Manage orders in Medusa Admin.
Export orders into CSV files in Medusa admin.
Manage an order's payment in Medusa Admin.
Manage an order's fulfillment in Medusa Admin.
Learn the different ways to retrieve an order's details
Admins can perform edits on items in an order, such as add, remove, or update items. Admins can request confirmation from the customer or force apply the edit.
Customers can review order edit requests and authorize additional payments if necessary.
Learn how to edit an order using Admin APIs.
Edit an order in Medusa Admin.
Handle order edits in a storefront.
Admins can create draft orders that don’t require involvement from a customer. They can specify all details including items in the order, payment method, and more.
Learn how to manage draft orders using Admin APIs.
Manage draft orders in Medusa Admin.
Check available Admin REST APIs for Draft Orders.
Returns, Swaps, and Claims
Admins can return order items, or create swaps to return an item to be replaced by a new one.
Customers can also request to return or swap items. This allows for implementing an automated Return Merchandise Authorization (RMA) flow.
Learn how to manage returns using Admin APIs.
Learn how to manage swaps using Admin APIs.
Learn how to manage claims using Admin APIs.
Manage order returns in Medusa Admin.
Manage order exchanges in Medusa Admin.
Manage order claims in Medusa Admin.
Learn how to create a return as a customer.
Learn how to create a swap as a customer.
Check available Storefront REST APIs for Returns.
Understand the Architecture
Learn how order-related entities are built, their relation to other modules, and more.
Learn about the Order architecture.
Learn about the Swap architecture.
Learn about the Return architecture.
Learn about the Claim architecture.
Learn about the Draft Order architecture.
Learn about the Fulfillment architecture.
Discover Order’s relation to other modules in Medusa
Customers can place an order using a virtual cart.
Customers can browse products to purchase them.
Orders can be associated with specific channels.